1. What is my heatable soft toy made from ?

Intelex’s heatable soft toys are manufactured and filled in China, with the exception of the Hot-Paks® which are made in Australia. All of our soft toys are made from microwave safe, flame resistant fabric. The filling consists of microwave safe polyfill with natural grains and dried lavender. The products filled in China contain millet; the Hot-Paks® contain wheat. All materials have been specially designed to be heated in a microwave.

2. What fragrances are the heatable soft toys available in ?

We use only 100% natural dried lavender flowers in all our products. The lavender fragrance will fade over time. This can be refreshed by adding a couple of drops of Pure Essential Oil. It is important to use only “Pure Essential Oil” as the cheaper “Fragranced Oils” will leave an oily mark on your microwavable bedwarmer.

3. How should I heat my heatable soft toy ?

Intelex’s microwavable soft toys are designed to be heated in a microwave oven only.

NEVER try to heat your soft toy in a conventional oven. For best results place the product in the microwave for a maximum of 90 seconds on high for a 600-800 watt oven or 60 seconds for an 8501,000 watt oven.

4. Can I chill my heatable soft toy ?

Absolutely! Simply pop your soft toy inside a plastic bag and leave it in the freezer for 2-3 hours. You can then use your soft toy as a cold pack or to help cool your child on hot days.

5. How safe is my heatable soft toy ?

Manufactured with extra strong seams, using microwave safe thread and fabrics, Intelex microwavable bedwarmers won’t spill or scald like a hot water bottle.

Intelex heatable soft toys have been tested to the Australian/New Zealand Toy Standard AS/NZS ISO-8124 Safety of Toys - Part 1 "Safety Aspects related to mechanical and physical properties for ages 0 to 14 years"; Part 2 "Flammability"; and Part 3 "Migration of Certain Elements".

Intelex heatable soft toys also conform to the UK Toy Standard BS-EN71/2/3, the UK Microwavable Personal Warmers Standard BC8433:2004, MDA and European CE standards and have been flammability and safety tested.

Intelex products are TGA registered.  TGA Registration No 281342.

There are concerns about babies overheating and these should never be ignored. Intelex recommends following current advice in relation to SIDS. More information may be found on the Australian SIDS website www.rednose.com.au.

6. Why does my heatable soft toy feel damp when heated ?

This is quite normal.  It is due to the natural moisture content of the filling and will cease after the first few uses.

7. How can I wash my heatable soft toy ?

The surface can be cleaned with a damp sponge. Your heatable soft toy should never be immersed in water. The filling will be damaged if this happens.

8. What is Intelex's Policy on Refunds and Returns ?

If for any reason you are unhappy with your Intelex microwavable bedwarmer simply contact us on (03) 9888 0110 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to organise a replacement or refund.

9. What is Intelex's Delivery Policy ?

Intelex can only delivery products within Australia.  All deliveries are with Australia Post Standard Parcel service. You should receive your order within 4-6 days.  If your order is not received within this time please contact us.

10. Can I send or take my heatable soft toy outside of Australia ?

Intelex products contain natural grains and therefore are subject to quarantine regulations in certain countries.  Please check with the relevant country authorities.

NOTE: Intelex products cannot be exported to New Zealand due to their quarantine restrictions.